Our aim in everything we do as insurance brokers and advisers, is to ensure that matters relating to risk and exposures are well managed and that we deliver peace of mind to our clients.
And if a claim is made, we work tirelessly to ensure that it is handled quickly, efficiently and stress free, wherever possible.
Sometimes claims are complex and the process can be lengthy due to the nature of the loss, however, we work with you, the insurer, loss adjusters and other parties, to ensure you are kept informed of progress and there are no unnecessary delays.
We are grateful to our clients for providing these testimonials.
Having been with Maxton for close to 30 years, what stands out to me is their personal touch. I matter to them and they take the time to understand my business so they can give me the best advice. I trust Max and the team implicitly to get me competitive quotes, to save me money where possible and, importantly, ensure I have the right cover to protect my dealership. They are trustworthy, upfront and honest with their advice, they do what they say they’re going to do and if we ever have a query or a claim, they’re on to it straight away. They are always really easy to deal with and a great team of people to have supporting my business.
We transitioned our diverse insurance requirements to Maxton some years ago and have always had outstanding service and support of Max and his team, in all covers, pricing and claims negotiations.
The Maxton team was highly recommended to us when we moved our registered office from interstate to Adelaide several years ago. As an ASX listed property and investment business, we are exposed to significant insurable risks that continue to require a variety of insurances to ensure all stakeholders interests are protected. Maxton’s experience and professional approach has ensured we maintain and improve our cover over the journey. Importantly, they have provided the necessary expert advice and support when we have been required to claim on our insurance.
We’ve been with Maxton for over 20 years. If you run a SME, you’re crazy to not use them. When things go wrong, we get in touch and they fix it. We recently had a situation where one of our stores was excessively defaced by graffiti, the Maxton team resolved the claim in less than 24 hours! Even after all these years, we are always impressed with the exemplary service they provide us.
Last year, our online business suffered a cryptographic ransomware attack, with a demand for payment to release our database. Fortunately, Max had pre-empted the importance of Cyber Insurance at our previous insurance review. Max and Rina are genuinely interested in what we do, and this factor saved us in this circumstance.
We also had a devastating loss back in 2006, our store in the city was involved in a large explosion. It was an extremely stressful time dealing with assessors and salvaging stock, amongst other urgent things. Max did not leave our sides for three weeks. We are not sure how we would have got through it all without him and the Maxton team.
Now, Maxton look after all of our insurances, including our household, car and annual travel insurance policy, which covers us whether we travel locally or overseas for business or pleasure. Maxton are always professional and make the insurance process so easy, which means we can just focus on our business.
I have been a client of Maxton Insurance Brokers for many years now and I appreciate the courtesy from the team and quick response regarding any claims. As I’m involved in several different facets of businesses, it’s refreshing to know that I can phone at any time to get assistance or advice about a matter. When I recently had a car claim, I was followed up and asked when I would like to have the repairs done. This is very much valued as I have found with other companies, this does not happen.
I am responsible for a small hospitality business with 25 employees located in Adelaide CBD. I just wanted to take a minute and let everyone know how happy I have been with Max and his team at Maxton Insurance in taking care of our business insurance needs. We have been with Maxton for three years now and from our initial meeting Max has made everything so easy. We have unfortunately had property damage due to storms and electrical damage and on the three occasions the claims were handled seamlessly. Within five days of our claims being filed the required work or reimbursement was in place without any fuss or follow up calls from myself.